Terms & Conditions
Ready to Buy Collections
Turnaround time is currently 2 - 3 weeks after final proof sign off. Please ensure you check and sign off on final proof as soon as possible to avoid delays. If you require your stationery sooner, please email elizabeth@celticpaperie.co.uk to discuss whether this is possible before you place an order. A rush order fee of £15 will apply.
As all physical products are customised, we are unable to offer refunds. If products arrive damaged due to postage, please email elizabeth@celticpaperie.co.uk with photographs so that we can arrange a reprint as soon as possible.
Celtic Paperie will send you a proof of your design to check before we go to print. It is the clients responsibility to check all spelling and information is correct on the final proof. If the final proof has been approved by the client and has been sent to print with an error, reprinting costs are the responsibility of the client. These will be charged at 50% of the original cost.
If you select the postage option, we will use a courier service to deliver your stationery. Celtic Paperie cannot be held responsible for delays once item has been dispatched to the courier. If there is a problem, please contact elizabeth@celticpaperie.co.uk or telephone 07445 975876 as soon as possible so we can help resolve the issue.
If your items arrive damaged, please contact us as soon as possible with photographs of the problem so we can resolve the issue.
All of our large format signs are printed by a third party and sent directly to the client. It is important that you contact us with any problems and photographs of damage as soon as possible so we can arrange for a reprint.
Delivery is currently only available within the United Kingdom. If you live elsewhere, please email elizabeth@celticpperie.co.uk and we can discuss if postage can be arranged.
Template Collection
All of our templates have been print tested to ensure they will look great. There my be slight variations in colours due to screen differences, client print method and materials used. As the templates are a digital download, unfortunately we cannot offer refunds.
Bespoke Stationery
A £100 deposit must be paid to get your name in the diary before we start any work. The remaining balance is to be paid before we go to print. We will refund this deposit if we have not begun work, but only within the first 48 hours. Otherwise, we could potentially be turning away customers who could have your space in the diary.
If you become a client of Celtic Paperie, we will set out timelines of when we provide proofs for approval, deadlines for receiving information from you, and when payments are due. This will ensure both parties are always kept aware of where we are in the process.
The copyright of custom artwork remains with the artist. The artist may use the art for other purposes in the future. You will only be able to use the artwork for the wedding stationery that you purchase from Celtic Paperie. If you wish to have exclusive rights to the artwork, this must be arranged directly with the artist used. All artists are third parties and do not work for Celtic Paperie. We can put you in contact with them if needed. It is not guaranteed that they will allow the rights to be purchased outright.
Celtic Paperie reserves the right to use your invitation design for promotional purposes after your wedding date.
The copyright of your design belongs to Celtic Paperie. You may not copy or resell in any way.
We want the design experience to be an enjoyable one for all involved. Mutual respect is a must. We have a zero-tolerance abuse policy. Celtic Paperie reserves the right to terminate the agreement if this is not respected.
You must thoroughly examine all proofs we send you. If there is something spelled wrong or incorrect information, it is the client’s responsibility to inform us so that it can be rectified. If the client signs off on the final proof before print and there is an error, reprinting costs are the client’s responsibility. This will be charged at 50% of the original printing prices for digital print, or 80% for foil, letterpress and embossing, as a new printing plate will need to be made.
Rush orders may not always be possible on bespoke designs. If we can help, a rush order fee of £75 will be charged, as we must accommodate for the design process and any special finishes.
All postage charges and applicable taxes are the responsibility of the client.
Celtic Paperie cannot be held responsible for delays due to the postal/courier service.
The screen colours may vary from the print colours. This is because screens use RGB and print is CMYK.
Due to the nature of the product, deposit refunds are only possible during the first 48 hours. Please contact us as soon as possible if you no longer wish to proceed. If it is a rush order and we have begun the typesetting and design process then your deposit will be forfeited.
We occasionally use trusted third-party vendors for printing and special finishes such as large format signs, embossing, foil and letterpress.
If your product arrives damaged, please inform us as soon as possible and provide us with photographs. This way we can claim the cost of the damage back from the postal/courier and arrange for your items to be reprinted and sent to you as soon as possible.
If we do not receive the final proof sign off in the agreed time before print, Celtic Paperie cannot be held responsible for delays in you receiving your stationery.